Profile
Tester
Quality Assurance & Testing Expertise
About
I am a multi-disciplinary professional with a background in Quality Assurance, technical customer support, and 3D/audiovisual production. This unique combination allows me to approach software testing and user experience with an analytical mindset and a deep understanding of creative pipelines.
To introduce who I am and what I bring to the table, here is a short summary of how my professional journey has shaped my skillset:
1. Quality Assurance & Live-Operations
During my time at ZYLIA (2019–2023), I worked in QA environments, where I constructed test plans, coordinated testing cycles for audio software, and conducted hardware field testing. Most recently, at Keywords Studios (2025–2026), I translated these skills into the gaming sector as a Game Content QA & Moderation Specialist. In this role, I monitored game environments, analyzed player behavior for compliance, used diagnostic tools to catch software defects and managed the bug escalation lifecycle.
2. Technical Support & Troubleshooting
I have a proven track record of bridging the gap between complex software and the end-user. At Conduent (2024–2025), I acted as a Mobility Consultant, troubleshooting digital infotainment and telemetry systems for premium vehicles. This role, combined with my technical customer support and product training history at ZYLIA, refined my ability to diagnose hidden software anomalies and communicate technical concepts clearly to both developers and clients.
3. Creative Production & Pipeline Knowledge
Due to personal interest in audiovisual technologies, I possess a solid understanding of how digital media is constructed. As a 3D Designer at Light Origin (2024), I built storyboards, managed animation and VFX pipelines, and acted as the primary technical point of contact for clients. Because I'm familiar with the process for creating digital media, I am exceptionally quick at learning and understanding a variety of software and pipelines.
I thrive in positions that require analytical thinking, cross-functional collaboration, and a passionate attitude toward ensuring product quality. I am confident that my diverse background makes me a highly adaptable asset to your team.
Experience
Game Content QA & Moderation Specialist
- Monitored and analyzed in-game content and player behavior to ensure quality, compliance, and exploit-free user experience.
- Used internal tools and database logs to spot game issues, tracking down bugs and reporting them clearly for easy replication.
Mobility Consultant
- Troubleshot software for cutting-edge systems in premium vehicles, ensuring a seamless customer experience.
- Assisted sales agents in promoting innovative vehicle features, offering detailed product knowledge and technical insights to enhance customer decision-making.
3D Designer
- Primary point of contact for clients, ensuring clear understanding of their creative vision, project requirements, and delivery timelines.
- Developed scripts and storyboards for 3D animations, delegating tasks and supervising projects to follow the client's requirements.
QA Tester and Customer Specialist
- Troubleshooting, creating test plans and test cases, coordinating testing activities for audio software.
- Assisting in the writing, revision and editing of technical documentation.
- Hardware field testing of audio equipment.
- Support and training sound engineers and artists on audio technologies.